Position Summary:

The role of the Queen Logistics, LLC Billing and Collections Specialist is to serve as the liaison between the creditors and consumers of a company. The Billing and Collections Specialist job is responsible for verifying, processing and resolving vendor invoices for payment and billing to customers, timely creation of invoices, and verifying validity of account discrepancies.

They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. The role requires the ability to balance between maintaining trustful relationships and guaranteeing timely payments. They should possess outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection.

FLSA Status:

Non-Exempt

Principle Duties and Responsibilities:

· Creating invoices and delivering them in a timely manner.

· Collecting invoices and reviewing them to verify status in timely manner.

· Inputting all the information into McLeod with supporting documents in order to create files prior to approval.

· Reply to Customers email request.

· Process vendor A/P invoices that are sent on a daily basis.

· Requests and pursues payment on delinquent accounts via communication with account holder.

· Follows established guidelines to review and update account status.

· Maintains log of payment promises and pertinent account details; schedule follow-up communication with account holder.

· Monitors accounts receivable and cash receipt reports.

· Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

· Follows up on questions or concerns promptly and effectively.

· Presents a professional image at all times.

· Train and Instruct.

· Creates open communication channels with their team.

· Performs other duties as assigned by Executive Management Team.

Skills and Specification Requirements:

· Excellent customer service skills.

· The ability to accept criticism and work well under pressure.

· Great leadership skills.

· Must have knowledge of transport methods, costs and benefits.

· Able to work in fast-paced multi-functional changing environment.

· Excellent verbal and written communication skills.

· Attentiveness to detail.

· Great strategic planning and creative thinking skills

· Possession of strong organizational skills.

· Excellent conflict resolution skills.

· Ability to work independently on assigned tasks as well as to accept direction on given assignments.

· Exceptional time management skills.

· Able to work flexible hours to complete job tasks.

· Able to multi-task and manage priorities.

· Must be honest, assertive, and systematic.

Education and Experience Required:

· AA degree or equivalent work experience preferred

· 1 to 2 years’ experience working in Accounts Receivable is preferred.

Physical Requirements:

· Prolonged periods of sitting at a desk working on a computer.

General Information:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• Office

Ability to Relocate:

• Hickory, NC 28602: Relocate before starting work (Required)

Work Location: In person